How To Delete Tap And Go Account | Deactivate Account

How To Delete Tap And Go Account.

Do you really intend to delete/cancel/deactivate your Tap And Go Account? Would you welcome our assistance on how to do that?

If your answer to the above questions is yes, then, we are here to serve you better. Our lasting solution is just all you need for such a problem.

As a matter of fact, there are various reasons why one would desire to delete his online account. The major reason among all is email spamming from the company providing the service.

Meanwhile, Tap & Go is a mobile payment service proudly presented by HKT Payment Limited, a member of the HKT Group. So Tap & Go delivers unprecedented secure and reliable Contactless Mobile Payment services to all customers.

How To Delete Tap And Go Account

You may submit a verifiable request for them to delete any personal information they have collected about you. Please note that this is subject to certain exceptions.

Once they receive and confirm your verifiable request, they will delete your personal information from their records, unless an exception applies.

However, if they are not able to verify your identity, they will deny your request to delete it. They may also deny your deletion request if retaining the information is necessary for them or their service provider(s)…

NOTE: If you wish to access or amend any of the Data they hold or request that they delete any of your information that is no longer necessary for the provision of their Services, you may contact them (HKT Payment Limited) in the manner as set forth under their “How to Contact Us” section on their official website.

Similarly, if you are a user of My HKT, you may exercise your right of access and correction by logging on to your My HKT account where you will be able to view and correct the Data held by them (HKT Payment Limited) about you. But if you are not a user of My HKT, you may write to their Privacy Compliance Officer

Generally, follow these steps below to delete your account/data:

Step 1. Log into your Email Account that is linked to the account you want to delete.
Step 2. Compose an email requesting account deletion, with your honest reason.
NOTE: You must state your account information on the body of your message.
Step 3. Now, in the Subject section type “REQUEST TO DELETE MY ACCOUNT/DATA”
Step 4. And finally, send the email to

Here is a SAMPLE on how to write such an email.

And finally, for all issues and inquiries regarding their compliance with their obligations under the Ordinance and the GDPR where applicable, and any request for access to, correction or deletion of your Data, please contact them in writing at:

Privacy Compliance Officer
HKT Limited
GPO Box 9896, Hong Kong

Alternatively, email them at :

Has this article helped you?
If Yes!, don’t forget to share your opinion in the comment box below.
Meanwhile, remember also to share this article on your social media handle…